Refunds Policy
Last updated: December 1 2024 at 3:00:00 AM
Introduction
At Funtime3Freddy3 Records, we strive to ensure that our customers are satisfied with their purchases. If you experience any issues with our products or services, please review our refund policy below.
Eligibility for Refunds
1. Digital Products (Downloadable Content):
If you did not receive the downloadable content you purchased, you are eligible for a refund.
This applies at any time if the product failed to deliver the downloadable content as promised.
If our website experienced technical issues that failed to deliver the downloadable content as promised.
Refunds under this circumstance can be requested and obtained within 7 days from the date of the transaction. Beyond this period, we cannot guarantee the refund.
2. Physical Products:
If the physical product did not arrive at your shipping address, you are eligible for a refund.
If our website experienced technical issues that prevented the completion of your order, you are eligible for a refund.
Refunds under these circumstances can be requested and obtained within 7 days from the date the physical product is logged as delivered in our AWB tracking system. If there is a discrepancy between our system records and the customer's claim, our system records will be used as proof of delivery date. Beyond this period, we cannot guarantee the refund.
How to Request a Refund
To request a refund, please follow these steps:
Contact Us: This process is done by this form.
Include Details: In your contact request, please include your order number, the product(s) in question, and a brief explanation of the issue.
Provide Evidence: For physical products, please provide any relevant evidence, such as tracking information or screenshots of the issue with our website.
Processing Refunds
Review: Once we receive your refund request, we will review it and notify you of the status of your refund.
Approval: If your refund is approved, we will process it within a few business days. You will receive the credit on your original method of payment.
Rejection: If your refund request is not approved, we will provide a detailed explanation.
Conditions
Refunds are only available for the conditions specified above. We do not provide refunds for any other reasons.
Please ensure that you contact us as soon as possible if you encounter any issues with your purchase.
Contact Information
If you have any questions about our Refund Policy or need further assistance, please contact us at:
By making a purchase on our website, you acknowledge that you have read and understood this Refund Policy.
